Last Updated: July 28, 2022
Please note that Warmspace’s Services are intended for general wellness purposes only. Warmspace does not provide professional advice, including medical advice or care. If you or someone you know may be considering suicide, contact the Suicide Helpline (Samaritans of Singapore) 1800-221 4444 (open 24/7) or call 995 or approach the A&E department of your nearest hospital, the Mental Health Crisis (Institute of Mental Health) at 6389 2222 (open 24/7), consult the Singapore Mental Health Resource Directory here, or contact the appropriate mental health services in your country of residence.
Your Data Only For You
The data we collect from you is to give you a personalized wellness experience. We do not record the conversations. They remain confidential to provide the safest space for you to connect with other users.
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below. The information we collect is used primarily to provide a customized experience while using our Services. The information you provide to us will never be disclosed, traded, licensed or sold to a third party.
A. Information You Provide to Us.
Registration Information. When you register to use our Services, we ask you for your email address.
Sign up Information. When you sign up to our Services, we ask for your first name, last name, email, and phone number. Optionally, you can choose to provide us with your preferred name and gender.
Information You Provide When Using Our Services. Depending on which Services you choose to access, we may ask you specific questions that are relevant to those Services. For example, we may ask you how you are feeling on a scale of 1 to 10 before and after accessing our Services and whether you would recommend the Services to a friend on a scale of 1 to 10. Optionally you may also leave video, audio or written feedback on the Services. This information helps us better provide you with the Services. If you sign up for Gatherings, Sessions and Masterclasses you will view these Services “synchronously”, meaning in real time, with other Users and a presenting teacher. If you select to enroll in a Coaching Program, you will engage in these Services “asynchronously,” meaning you will be able to view pre-recorded or streaming sessions whilst also engaging “synchronously” with other Users. All our Services and interactive experiential topics are not individual therapy and are intended solely to present generalized subject matter on the topic. When engaging with the Services, you may choose to complete journal entries, and can pose questions or comments in the Community forum that will be visible to other Users participating in the Community area and the teachers. Your username (also referred to as “preferred name” or “first name” or “last name”), which you will select, will be visible to other Users when you participate in any of our Services.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
Careers. If you apply for a job with us, you may submit your contact information and resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. It may also be possible to apply through LinkedIn. If you do so, we will collect the information you make available to us on LinkedIn.
Payment Information. If you make a purchase through our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.
B. Information We Collect When You Use Our Services.
Location Information. When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address.
Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations and device identifiers.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as, but not limited to, analytics, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
Audio/Video Information. For some of our Services, we work with a third-party partner to facilitate internet videoconference between you and the other users and teachers providing the Service. We receive information about these communications, such as the date and time of the internet videoconference, who attended, the duration of the video conference and a transcript of the chat. We may also record webinar events, such as speaking events, that are not Community (“Events”), but only the audio and video of the speaker will be recorded. We do not otherwise record or receive a recording of the videoconference (either video or audio), and direct others using the Services not to record through our TOS. However, it is possible a User could violate this policy and record the videoconference through a secondary means, such as an iPhone video. It is also possible that your videoconference could be viewed by others with access to the other users’ device where the videoconference is being streamed.
User Feedback. We may ask you to voluntarily participate in a survey to rate and review our Services. If you voluntarily participate in our survey, we will not share a quote from your review without your permission. We may ask whether you permit us to use a quote from your survey on our website or other platforms where we advertise the Services.
C. Information We Receive from Third Parties.
Information from third party services. If you choose to link our Services to a third-party account, we may receive information about you. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
How We Use the Information We Collect
We use the information we collect:
How We Share the Information We Collect
Warmspace Staff. Within our organization, access to your data is limited to those persons who require access in order to provide you with the Services you purchase from us, to contact you, and to respond to your inquiries, including requests for refund. Those staff members may be on teams such as: marketing, community, development, sales, customer support, finance. Employees only have access to data that is relevant to their team, on a “need to know basis”.
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Marketing. We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.
Analytics Partners. We use analytics services such as Google Analytics and Meta to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. You can learn more about Meta’s practices by visiting: https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0. We abide by Google’s and Meta’s Data Use Restrictions. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, people you follow, purchases you make, your comments, any content you post, and the dates and times of your visits.
Sharing Between Users. When you use the Services, the information you are able to share with other Users is limited. When you participate in a Warmspace session, you may share questions and comments that will be visible to the group, and may participate via audio. Your username, which you will select, will be visible to other Users in your Warmspace session. If you choose to turn on your camera during a Warmspace session, other Users will also be able to see your video image.
As Required By Law and Similar Disclosures, we may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Consent. We may also disclose your information with your permission.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
If you choose not to provide us with information we collect, some features of our Services may not work as intended.
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Our Services are hosted in Singapore and intended for visitors located within Singapore. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from Singapore law, then please note that you are transferring your personal information outside of those regions to Singapore for storage and processing. Also, we may transfer your data from Singapore to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
General Data Privacy Regulation (GDPR)
The GDPR takes effect on May 25, 2018, and is intended to protect the data of European Union (EU) citizens.
If you are a resident of the European Economic Area (EEA), or are accessing this Site from within the EEA, you have certain rights with respect to your data. We respond to all requests that we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. You can contact us by sending an email to [email protected].
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
Your Rights under the GDPR
Exercising of Your GDPR Data Protection Rights
You may exercise your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact your local data protection authority in the EEA.
Data Controller and Data Protection Officer
Your personal data collected by Company is controlled by Warmspace’s Data Protection Officer is located at the same address and can also be reached by email at [email protected].
Update Your Information or Pose a Question
If you have any questions, comments, or concerns about our processing activities, please email us at [email protected].